Veteran FAQ
Do you offer a US Veterans discount?
Being a veteran-owned small business, we absolutely offer a veterans discount.
Please send us an email with proof of your US Military service (DD214, VA card, or Driver's License) to:
Support@MyDockmate.com
Please allow up to 24 hours for verification.
Thank you for your service!
Shipping FAQ
Do you ship to _____ and how much does it cost?
At this moment, we only ship within the United States.
Free shipping for orders over $100!
When will my order ship?
All orders are shipped out within 24-48 hours of processing your payment (excludes weekends and holidays).
PLEASE NOTE: Once your order is packaged up, we will create a shipping label, then email you a tracking number.
Your tracking number takes 1-2 days to update within the USPS system.
How can I track my package?
You will be sent a tracking number via email when your order has shipped. Please allow 24-48 hours for the tracking information to update. Once you get a tracking number, the shipping company takes time to get the package updated in their system.
If you have any questions or concerns, don't hesitate to reach out to us. Support@MyDockmate.com
When will my order arrive?
All orders are shipped from Texas. Depending on your location within the US, delivery should be expected within 4-6 business days after we ship out your order.
PLEASE NOTE: Once we ship your package with USPS, we have zero control on how long it will take them to sort your package and move through their system.
If your package has experienced serious delays, please contact Support@MyDockamte.com for assistance on a solution!
Refund FAQ
What is your return/refund policy?
We offer a 30-day return policy. Items must be returned in their original condition, unworn, with tags, and in original packaging, along with proof of purchase. Once approved, we'll provide a return shipping label and instructions. Returns sent without prior approval won't be accepted.
After receiving and inspecting your return, we'll notify you of approval. Refunds will be issued to your original payment method within 10 business days, though bank processing times may vary. For questions, contact us at Support@MyDockmate.com.
What if my product comes damaged?
If a product arrives damaged/unusable, or your shipment is missing any products, you must notify us within 2 days of product arrival via email with a description and several pictures of the damage, damaged package, and/or items within.
Support@MyDockmate.com